Empowerment: The Key To Customer Service

Empowering employees gives business a competitive edge

Workshop Summary:

Why do we go through life blaming others for our problems? Why do we make the choices we make? Why do we believe what we believe?

Key - Customer Service

Workshop Objective:

Often we ask ourselves these questions and there are times that we are unable to find the answers. They Y-Factor will help you understand why we do the things we do and why we react the way we do in a given situation. It will challenge you to sit in the driver’s seat and make the choices that will help you take responsibility for your life, actions and feelings. It will teach you that you have the free will to live your life the way you choose to live it, to set goals you want to meet and meet them!

Workshop Format:

  • PowerPoint Presentation
  • Introduction and Overview

Route 1 – Who Are You? And What Do You Want?

  • Self Awareness
  • How Did I Get Here?

“When you know who you are, you are freer to be who you are not! Sometimes to get along better with others and to do your work, you have to behave in ways that do not match who you are.” – Linda Beern

Route 2 – Choices – The Dilemma Of Free Will

  • Have To’s VS Want To’s
  • The Life Choices I’ve Made

“Free will allows us to all choose, to act and to be. There are no “have to’s” in life. Everything is a choice and it is our choices that create our successes and failures.”

Route 3 – Self Empowerment

  • Self-Empowered individuals do not give away their power or allow other to control them

“Self empowerment is a choice we make to live with a sense of purpose and responsibility.” – Friedrich Nietzsche 

Route 4 – Thought VS. Feeling

  • A Mental Reaction, How You Interpret The Situation
  • An Emotional Reaction, Which Results From Your Interpretation
  • A Behavioural Reaction: Based On Your Feelings You Act In A Certain Way

“What We Think, We Become.” – Buddha

Route 5 – Power Of Belief

  • What Do I Really Believe?
  • How Beliefs Run Our Lives

“What you and I believe may be the single greatest roadblock to our own growth – even the growth we seek.” – Jerry Lopper

Route 6 – Getting Into The Drivers Seat Of Your Life/Career

  • Life Circumstances
  • Write Your Own Life

“To be self-empowered you need to look in the mirror and take responsibility for your life. If you are not happy, if you do not like your current situation, what ever the problem is, you need to know it is your responsibility and you have to power to make different choices or, you can choose to keep doing what you have always done. It is your choice.”

Learning Outcomes:

Empowered Employees: Some of the benefits of employee empowerment for the employee include:

    • Workers feel they are given the opportunity to do what they do best every day
    • They believe their opinion counts
    • They sense their fellow workers are committed to quality
    • They’ve made a direct connection between their work and the company’s mission

All programs are available to be delivered at your site or a training room can be provided on the dates you prefer.

 Cost: Workshop Facilitator Rate

Half Day $900.00

Full Day $1,600.00

Additional expenses for your organization include my travel costs from Medicine Hat to your location and return to Medicine Hat (flights or mileage @ $0.68/km), accommodations (to be booked by your organization), cab or pick-up to/from airport and a meal allowance of $75.00/day.